Shipping policy

Processing Time

Standard items: 2-5 business days Personalized/customized items: 7-11business days (due to customization requirements)

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

Australia:

  • Standard Shipping: 4-5 business days
  • Express Post (via Australia Post): 1-2 business days

International:

  • Standard International Shipping: 10-12 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or carrier issues.

Shipping Costs

Australia:

  • Orders under $50 AUD: Shipping calculated at checkout
  • Orders $50 AUD and over: $8.50 AUD standard shipping
  • Express shipping options available via Australia Post at checkout

International:

  • Orders under $100 AUD: Shipping calculated at checkout
  • Orders $100 AUD and over: $12.50 AUD standard international shipping

All shipping costs are displayed at checkout based on your delivery address and selected shipping method.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package through the carrier's website or your order status page.

Multiple Shipments

Please note that some orders may arrive in multiple packages as items may ship from different fulfillment locations to ensure faster delivery. You'll receive separate tracking numbers for each shipment.

International Orders

Customs processing may add additional time to delivery estimates.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@apexelitesolution.com.au. We'll work with the carrier to resolve the issue and ensure you receive your order.

For personalized items, please allow us to investigate with the carrier before we can process a replacement.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

For shipping questions or concerns, please contact us at info@apexelitesolution.com.au and we'll be happy to assist you.